Refunds and cancellation

Last updated: [DATE]

In short: you can cancel at any time. If you change your mind within 14 days of your first payment, we will refund you in full, no questions asked. Your legal rights are not affected.

1. Our 14-day money-back promise

If you buy a subscription or lifetime access and change your mind, email [CONTACT EMAIL] within 14 days of your first payment and we will refund it in full. You can keep using the Service until your refund is processed, and you will not be charged for the time you used it. This applies to your first purchase only, so please try the free plan first if you are unsure.

This goes beyond your statutory 14-day right to cancel a contract made online, and it replaces any need to pay for use during that period.

2. Cancelling a subscription

You can cancel at any time by emailing [CONTACT EMAIL]. You keep access until the end of the period you have already paid for, and we then stop charging you.
We do not give part refunds for the unused part of a billing period after the first 14 days, unless the law requires it or section 3 applies.
Annual plans: we will email you shortly before renewal so you can cancel first. If you were charged for a renewal and did not want it, tell us within 14 days of the charge and we will refund it.

3. If something goes wrong

If the Service is not as described, is faulty, or is unavailable for a long period, you have legal rights, including to a repair or replacement and, if that cannot be done or fails, to a price reduction or refund. Please contact us and we will put it right or refund you fairly. For subscriptions we will refund the period you could not use.

If we close the Service or end your access when you have done nothing wrong, we will refund anything you paid for the time after that date. Lifetime access is covered by our 90-day closure notice in the terms.

4. Lifetime access

The 14-day refund promise in section 1 applies to lifetime purchases. After 14 days a lifetime purchase is not refundable unless section 3 applies.

5. How refunds are paid

Refunds go back to the original payment method through Stripe, usually within 10 working days, although your bank may take longer to show them. Please contact us before starting a chargeback with your bank, because we can usually resolve it faster.

6. How to contact us

Email [CONTACT EMAIL] from the address on your account, with your request. [COMPANY NAME], [REGISTERED ADDRESS].